Warranty Region

Only applicable to United States e-bike purchases from happyrunsports.com. Bikes purchased outside the Happyrun official website, shall contact their original dealer for after-sale service. All Happyrun bike owners are entitled to contact the Happyrun CS Team for troubleshooting service throughout the lifetime of bikes.

For clarity, we DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Warranty parts will only be shipped within the continental (the lower 48 states) United States.

Warranty Start

Happyrun warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with Happyrun's published guidelines.

The following table outlines the timeframes and terms of service for our various components.

Structure

• 
  Frames (24 Months):
  
  Natural deformation, open welding, or desoldering fracture due to quality issues can be replaced.
  
  Note: Self-modification, collision damage, and similar issues are not covered under warranty.
  
• 
  Front Forks and Handlebar (12 Months):
  
  Covered for defects related to manufacturing quality. Damage caused by collision or self-modification is not covered.
  

Other Essential Parts

• 
  Pedals, Tires, Saddles, Fenders, Brakes, Brake Discs, Brake Rods, Brake Levers (3 Months):
  
  Punctures caused by sharp objects, collision damage, or human error are not covered. Self-modification and damage caused by impact or misuse are also excluded from warranty coverage.
  
• 
  Crank Chain Plate, Wheel Hub, Spoke, Derailleur, Freewheel, Chain, Bottom Bracket, Shock Absorber, Kickstand, Rims, Shifter (6 Months):
  
  Manufacturing defects are covered within the warranty period. Damage caused by collisions, misuse, or unauthorized modifications is not covered.
  

Electrical Parts

• 
  Motors, Halls, Bearings, Controller, Charger, Main Harness (12 Months):
  
  Short circuits, burnouts, and performance failures caused by manufacturing defects are covered.
  
  However, damage from water ingress, disconnection, or human error is excluded.
  
  Components such as Hall elements, bearings, and magnets can be replaced in cases of phase loss, burnout, demagnetization, or abnormal noise. Breakage or water ingress is not covered under warranty.
  
• 
  Display, Speed Control Knob, Booster, Throttle (6 Months):
  
  Covered for manufacturing defects. Excludes damage due to misuse, modification, or water ingress.
  
• 
  Headlights, Turn Signal Lights, Taillight, Keys, Switches (3 Months):
  
  Covered for defects in materials or workmanship. Physical or water-related damage is not included.
  

Batteries (12 Months):

Batteries are designed to retain up to 75% of their original capacity for up to 300 charging cycles or until whichever limit is reached first.

Damage caused by water ingress or human error is not covered under the warranty.

Exclusions. This Limited Warranty does not cover the following:

(1) Normal wear and tear of the product.

(2) Damage or failure from abuse, neglect, misuse, or accident.

(3) Damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bike.

(4) Damages resulting from improper charging of the battery pack or use of any charger not supplied by Happyrun or its dealers.

(5) Installation of any third-party parts, accessories, or electrical or

mechanical components.

(6) Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.

(7) Lost or damaged keys or NFC card.

(8) All warranties are void if electrical parts have been repaired or modified by a person not authorized by Happyrun.

(9) The bike was stolen, we can not cover full refund or replcament for stolen bikes.

Claims Process

Warranty Claims

All claims to this warranty must be made through Happyrun and submitted to support@happyrunsports.com. You can also click here to submit a request form. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Happyrun via support@happyrunsports.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through Happyrun.

Happyrun will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.

Note: Happyrun will offer free components and replacement parts, and any installation fees will not be covered by Happyrun without the after-sales team's authorization.

Shipping Damage Claims 

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@happyrunsports.com and provide us with photo or video proof.

No free accessories are eligible for replacement or compensation if they are scratched during transportation.

NOTICE: We will not accept shipping damage claims filed more than 14 days after receipt of any products.

Return and Refund

Order Cancellation

To cancel an order, please email us at info@happyrunsports.com before shipment. Submission of a cancellation request does not guarantee approval. If successfully canceled, you will receive an email confirmation within 24 hours, and a 4.5% transaction processing fee will be applied to the refunded amount.

Once the order has been shipped, we are unable to cancel it. However, you may refuse the package. In such cases, a 4.5% transaction processing fee will be charged. This fee is retained by the financial service provider that processed your payment, not by Happyrun. The fee can be waived if you opt for a product exchange. Additionally, customers are responsible for return shipping costs: $150 for adult bikes (G100 Pro/G300 Pro: $200) and $40 for kids' bikes.

Please choose carefully, and feel free to contact our team for assistance in selecting the correct product.

Return

Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories, and ebikes sold by Happyrun. Purchases made between November 21st and December 24th can be returned until January 6th of the following year. Please note, that the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.

For Non-Quality Issues

(1) The bike is new and unused:

Within 14 days of receipt: Only the return shipping fee will be deducted ($150 per bike, G100 Pro/G300 Pro: $200), along with a 4.5% transaction processing fee. This fee is not retained by Happyrun but by the financial service provider that handled your online payment

(2) The bike has been used:

Within 14 days of receipt: The return shipping fee will be deducted ($150 per bike, G100 Pro/G300 Pro: $200), and an additional 20% restocking fee will apply. Note: The item must be in good condition, and the mileage on the e-bike's odometer must not exceed 20 miles.

Note: Returns are not allowed for bikes after 14 days of receipt.

For Quality Issues

(1) Within 14 days of receipt: A full refund will be provided, with no return shipping or processing fees charged (for critically damaged items or items affecting functional use). Alternatively, the customer may choose to exchange for another e-bike, with no additional return shipping costs required.

Note: Please remember that our Happyrun team will investigate into the quality issues carefully. If there is any damage to the bike is found intentional and man-made, we will still charge the return shipping fee.

*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.

(2) After 14 days of receipt: Depending on the specific circumstances, we may charge the customer a return shipping fee. Please contact our customer support team at support@happyrunsports.com, and they will determine the payment method.

The following situations will be seen as normal and will not apply to the free replacement or refund policy:

1. A) Minor damage to the outer packaging.
2. B) Damage to parts or wearing parts after excessive use.
3. C) Damage to parts or wearing parts after using for a certain while or a certain number of times.

Note: All returns require the original packaging supplies and shipping box. Bikes must not have any wear, dirt, scratches, and must be in the same packaging and condition as you received them, and must include all items in the box (battery, charger, keys, Tool set, Manual, etc.).

Additional Return Policies:

New & Unused Items (Within 14 Days):
Full refund available
Return shipping charges apply:
* $50 for wheels, motors, batteries, trailers.
* $15 for all other accessories. 

Note: All returns require the original packaging supplies and shipping box. Products must not have any wear, dirt, or scratches and must be in the same packaging and condition as you received them.

Start My Return

To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence. Click here to submit a return request, or contact us at support@happyrunsports.com. If your return is approved, we will provide you with a return shipping label.

If the customer decides to arrange the return shipment and the request has been confirmed by the Happyrun customer service team, the customer is responsible for ensuring the safe shipment and successful return. Items returned without prior approval will not be accepted. Happyrun is not liable for the cost of return shipping arranged by the customer nor for any lost return packages. We sincerely appreciate your cooperation!

Refund

Refunds will be processed within 10-15 business days after we receive and inspect the returned package. Once we confirm the returned product meets our return conditions, we will deduct any applicable fees and issue the remaining refund to the customer's original payment method.

If the refund has not been credited to your account after 7 days, we recommend contacting your credit card company and/or bank. Please note that delays may occur due to the varying procedures of financial institutions.

Scope of Application

This return policy applies only to products purchased through the Happyrun official website (happyrunsports.com). Purchases made through other channels, such as Amazon or offline dealers, are not covered by this policy. Customers must adhere to the return policies of the respective platforms or dealers.

Warranty

I. General Provisions

1. Applicable Premise: By purchasing products through Freego's official and authorized channels, the user is deemed to have read, understood, and agreed to all contents of these Terms, and voluntarily accepts the constraints of these Terms.

2. Uniqueness: These Terms are the sole official warranty basis for the Freego brand. No additional warranty requirements from any third parties (including unauthorized distributors or maintenance institutions) shall be accepted, and warranty commitments from non-official channels are invalid.

3. Revision Notes: Revisions to these Terms shall be publicly announced 7 days in advance through Freego's official website, APP, and authorized channels. The revised content shall take effect after the public announcement period and shall not be retroactive (i.e., products already purchased shall still be subject to the warranty terms in effect at the time of purchase).

II. Scope of Application

1. Applicable Products: Freego brand genuine electric bicycles and official standard accessories (as specified in the annex to the product manual).

2. Purchase Channels: Limited to new products purchased through the following channels:
Freego official website, official flagship stores, and officially authorized online platforms (with the "Freego Official Authorization" logo);
Freego brand authorized offline stores (with an officially unified authorized plaque, whose authorization qualification can be inquired through the official website).

3. Inapplicable Situations: Second-hand resold products, products from non-official channels (such as smuggled, assembled, or refurbished products), gifts, and promotional gifts (unless otherwise agreed) are not covered by these Terms.

III. Warranty Scope and Duration

CategoryIncluded ComponentsWarranty PeriodRemarksWear PartsHandle covers, pedals, chains, inner tubes, outer tires, parking stands, brake discs, brake pads, brake hoses, clamps, fenders, etc.30 daysCovered for normal wear and tear, excluding damage caused by excessive use (e.g., heavy stomping, sudden braking) by the user.Electronic ComponentsMultifunctional switches, connecting wires, front/rear lights, shift/throttle levers, assist sensors, meters/displays, chargers, etc.3 monthsCovered for faults caused by non-human water ingress or short circuits, excluding damage caused by self-modified circuits.Core ComponentsMotors, batteries, controllers, core electronic control systems1 yearBattery warranty is limited to capacity attenuation exceeding 20% (under normal use), excluding damage caused by overcharging or overdischarging.Core Structural PartsFrames, stem, handlebars24 monthsCovered for cracks or deformation caused by material or manufacturing defects, excluding damage caused by collisions or overloading.

IV. Situations Not Covered by Warranty

1. Damage caused by improper use or maintenance by the user (e.g., overloading, wading, high-temperature exposure, self-disassembly/modification, etc.);

2. Malfunctions caused by failure to maintain the product in accordance with the instruction manual (e.g., lack of regular maintenance);

3 . Damage caused by force majeure (e.g., natural disasters, fires) or third-party infringement (e.g., man-made damage, traffic accidents);

4. Problems arising after repairs or replacement of components by non-official authorized personnel;

5 . Malfunctions beyond the warranty period of the corresponding components.

V. Warranty Service Procedures

Application: After discovering a fault, the user shall submit a warranty application through Freego's official customer service hotline or email, uploading the purchase certificate, product serial number photo, and fault description (videos/pictures are recommended).

Review: The official team will complete the review within 3 working days, confirm whether it is within the warranty scope, and provide feedback on the handling plan (free replacement of parts/paid repair).

Parts Replacement:
For those within the warranty scope, the official team will send genuine original parts free of charge (shipping costs borne by Freego).
Users can choose to install by themselves or pay for installation at an authorized service center.

Objection Handling: If the user disagrees with the review result, they can apply for re-examination within 7 days after receiving the result. The official team will issue a re-examination report within 5 working days (users shall cooperate to provide additional testing certificates if required).

VI. Other Notes

1. The warranty service only includes free replacement of eligible parts (genuine original parts) and does not cover installation labor costs. Users shall arrange installation by themselves or pay to choose an official cooperative network.

2. The replaced old parts shall be owned by Freego. Users shall send back the old parts within 15 days after receiving the new parts (shipping costs borne by the official team). Failure to do so may result in the recovery of the new parts cost.

3. The final interpretation of these Terms belongs to the Freego brand. For any inquiries, please contact the official customer service:
Email: Support@freegobikes.com / website: freegobikes.com.

Product Protection Plan

To further protect your purchase, we offer an optional Product Protection Plan in partnership with Xcotton (who works with AIG). This plan provides extra coverage beyond the standard manufacturer’s warranty.

1. What’s Covered

The Product Protection Plan covers:

• Malfunctions during normal use
• Accidental damage
• Other coverage as specified in the plan terms

2. How It Works

• You can add the Product Protection Plan when purchasing your product.
• The plan cost varies based on the product and coverage period, which will be shown at checkout.
• After purchase, you will receive a confirmation email with all coverage details.
• Coverage begins on the date your product ships and lasts for the selected period.

3. Claims Process

• If your product experiences an issue covered by the plan, use the link in your confirmation email to contact Xcotton’s resolution center.
• Follow the instructions provided; Xcotton’s claims specialists will guide you through the process.
• Our team will assist as needed, but all claims are handled by Xcotton.

4. Returns and Exchanges

• If you return or exchange your product after purchasing the protection plan, please notify us.
• The protection plan may be affected, and specific conditions apply.
• For assistance, contact our customer service or use the link in your confirmation email.

5. Disclaimer

The Product Protection Plan is provided by a third-party partner. We act only as an intermediary and do not assume responsibility for the plan’s quality or execution. Please carefully review the full plan terms and conditions to understand your coverage.

6. Cancellation

• You may cancel the plan within 45 days of purchase for any reason.
• If you cancel within 60 days and no claims have been made, you will receive a full refund.
• After 60 days or if claims have been made, you will receive a pro-rated refund based on the remaining coverage period, minus the cost of any claims and an administrative fee (not exceeding $50 or the total plan cost, whichever is lower).

7. Contact Information

For questions about the Product Protection Plan, please contact:

• Our customer service: support@FreegoBikes.com
• Xcotton Support: support@xcottons.com

Price Guarantee Policy

At Freego, we are committed to providing our customers with the best prices on our products. As part of this commitment, we offer a "30-Day Price Guarantee" to ensure you get the best value for your purchase.

Price Guarantee Terms:

1. Eligibility:

• The Price Guarantee is applicable to products purchased directly from Freego.
• If the price of a product you have purchased drops on our website within 30 days of your purchase date, you are eligible to receive a refund for the difference.

2. How to Claim:

• To claim the price difference, please contact our customer service team within 30 days of your purchase with your order details and the current price of the product.
• Once we verify the price change, we will process the refund for the difference.

3. Exclusions:

• The Price Guarantee is only valid for price reductions on our website and does not apply to promotions, discounts, or offers available on other websites or platforms.
• Price changes that occur after the 30-day period are not eligible for a refund.

4. Refund Process:

• Approved refunds will be processed using the original payment method within [number of days, e.g., 7-10 business days] of approval.
• The refund will only cover the price difference and will not include any shipping or handling fees.

5. Additional Conditions:

• The Price Guarantee applies only to the original purchaser and cannot be transferred.
• Freego reserves the right to modify or terminate this policy at any time without prior notice.

Note: Due to force majeure factors such as changes in tariffs and freight costs, product prices may fluctuate over time. We are unable to offer refunds or compensation for price differences resulting from such circumstances. Thank you for your understanding.

If you have any questions about our Price Guarantee Policy, please contact our customer service team at support@freegobikes.com.

Shipping Protection Policy

For added peace of mind, we now offer optional Shipping Protection through our partner Xcotton. This service provides additional coverage for lost or damaged products during shipping.

1. What’s Covered:

If you purchase Shipping Protection at checkout, your order is covered for:

• Lost packages
• Products damaged during shipping
• Loss or damage caused by unforeseen events (e.g., natural disasters, accidents)

2. How It Works:

• You can add Shipping Protection during checkout. The service fee will be shown at that time.
• Coverage applies only to the products in the specific order where Shipping Protection was selected.

3. Claims Process:

• After purchasing Shipping Protection, you will receive coverage details and Xcotton’s contact information, including your Shipping Protection service number and claims guide.
• If your product is lost or damaged during shipping, please contact Xcotton immediately to initiate a claim using the provided service number.
• You may be asked to provide supporting documents, such as shipping proof or photos of the damaged product, as outlined in Xcotton’s claims guide.
• Once you purchase Shipping Protection, all risks related to shipping damage or loss are covered by Xcotton. We will assist by providing necessary order information, but all claims are handled solely by Xcotton.

4. Important Notes:

• Please check your shipping address and contact details carefully to avoid delivery issues.
• Inspect your products upon arrival. If there are any problems, contact support@xcottons.com promptly.
• Shipping Protection can be canceled before your order ships. Once shipped, it cannot be canceled.
• For full coverage terms and exclusions, please refer to Xcotton’s official policy.

Return, Exchange, and Order Cancellation Policy for Freego Purchases

1. Return Policy:

We offer a 14-day money-back guarantee from the date of delivery. If you decide to return your electric bicycle within this period, please ensure the following conditions are met:

• Unopened and Unused: Returns are only accepted if the product remains in its original, unopened packaging and has not been assembled, tested, or used in any way. Once the package is opened or the bicycle is ridden, it is considered used, and returns will not be accepted.
• Undamaged Condition: The returned item must be free from scratches, dents, or any other physical damage. Any signs of mishandling or improper storage will render the return invalid.

Shipping and Fees:

• Customers are responsible for both the original shipping fee paid upon purchase and the return shipping fee. A flat fee of $400 per bicycle will be deducted from the refund amount to cover these costs.
• If the returned item shows visible damage, additional charges will be applied to cover repair or replacement costs. The exact amount will be determined by our inspection team.

2. Exchange Policy:

If the bike has a defect or quality issue, we will first offer to send replacement parts to fix the problem rather than processing a return or exchange. If you still prefer an exchange, you will be responsible for the cost of shipping the bike back to us, and we will cover the cost of shipping the replacement bike to you.

3. Order Cancellation Policy:

You may cancel your order at any time as long as it has not yet shipped. In such cases, we will only deduct any applicable bank processing fees.

If your order has already shipped, we cannot accept a cancellation. Should you still wish to return the item, you will be responsible for the return shipping cost, and a total of $400 will be deducted to cover the original shipping, handling, and repackaging fees. Additionally, you are responsible for shipping the item back to the Freego warehouse.

4. Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please note it may take 2-4 weeks for your bank or credit card company to process and post the refund.

5. Damages and issues 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it accordingly.

6. Exceptions / non-returnable items

Please note that all accessories and parts, including but not limited to small components and attachments, are non-returnable and non-refundable. This policy also applies to items that are customized, specially ordered, or marked as final sale. If you have questions or concerns about your specific purchase, please contact us for assistance.

If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee depends on the express company you choose.

If the return is due to our fault (e.g., damaged or incorrect item), the consumer is not required to bear the shipping fee.

Return Address: 3681 Walnut Ave, Chino, CA 91710, United States. (Please note: If you do not contact us for a refund, our warehouse will not accept it and we have the right not to process the refund.)

Contact: For any return inquiries, please contact us at support@Freegobikes.com.

All-Inclusive Manufacturer's Warranty

Riding Times proudly offers a 1-year all-inclusive manufacturer’s warranty for the original purchaser on all electric bikes and scooters bought directly from our official website. This warranty covers manufacturing defects only.
We do not cover any damage caused by incorrect or improper installation. For proper installation instructions, please refer to the guide.

🚫 Note: Free accessories and items not purchased directly from our website are not covered.

Warranty Eligibility

To be eligible for warranty service:

• The product must be purchased from our official website.
• You must provide a valid order number from your original purchase.

Transfer Terms

The 1-year warranty is tied to the original owner but may be transferred if:

• The warranty is still within 12 months from the original purchase date.
• The new owner has access to the original order number and purchaser’s name.

What Is Covered

We cover any component proven to have a manufacturing defect under normal use and conditions. This includes the frame, battery, motor, and electrical components, subject to the exclusions below.

What Is Not Covered

The warranty does not cover issues caused by:

• Improper use, accidents, stunts, racing, or abuse
• Unauthorized modifications or tampering
• Improper storage or exposure to extreme elements (rain, snow, heat)
• Normal wear and tear items such as:Tires, brake pads, chains, grips, cables, rubber components, bearings, pedals, etc.
• Cosmetic damage (scratches, dents, fading) unless caused by shipping or manufacturing error
• Assembly or service by unauthorized technicians
• Use of third-party accessories or parts

🔧 Note: For issues not covered under warranty due to customer misuse or wear & tear, we offer a 40% discount on replacement parts as a goodwill gesture.

Shipping Damage Claims

• Claims for products damaged in transit must be submitted within 7 days of receiving the product.
• Provide photos or videos of the damage and send them to support@ridert.com.

Battery Coverage

• Batteries are covered by a 1-year prorated warranty.
• We do not cover:Use with an unapproved chargerWater damagePhysical damage or misuseTampered or opened battery casings

Claims Process

1. Submit a Warranty Claim

Email support@ridert.com with the following:

• Your order number
• A description of the issue
• Clear photos or video of the damaged component

We’ll assess whether the damage is covered and guide you on the next steps. No claim will be processed without visual evidence.

2. Not Covered? Still Need Help?

If the issue falls outside warranty terms, you’re still eligible for a 40% discount on parts.

3. Chargebacks

Filing a credit card chargeback during the warranty period will void your warranty until the dispute is resolved.

Riding Times Return & Refund Policy

We want you to have an amazing experience with your new e-bike or scooter. However, due to the nature of our products, we have outlined the following policy to ensure clarity and fairness for both parties.

1. Order Cancellation

• Before Shipment (Tracking Number Not Created):

Free cancellation. Contact support@ridert.com, and our customer service team will respond within 24 hours.

• After Shipment (Tracking Number Created):

Once a tracking number has been created, the item is considered shipped and cannot be cancelled for free. A 20% restocking fee will apply. 

Note: Once FedEx has been scheduled to pick up the package, even if it is still physically with us, the shipping process has begun.

2. Order Modification

• Before Shipment: 

Free of charge.

• Shipped but Not Yet Delivered:

Modifications are not guaranteed. Contact support@ridert.com for assistance.

• Delivered:

No modifications can be made. Please refer to the return policy below.

3. Returns and Replacements

Returns for Personal Reasons (Non-Defective)

We do not accept returns on e-bikes or scooters that have been ridden over 100 miles, or used for more than 30 days, except in the case of verified quality issues.

• Unopened Products:

Return within 30 days for a $150 shipping fee + 20% restocking fee.

• Opened but Unused (Less than 100 miles & in like-new condition):

Return within 30 days for a $150 shipping fee + 50% restocking fee. 

• Used or Damaged Products:

Heavily used, scratched, or damaged products are not eligible for return. Additional deductions may apply after inspection.

Returns for Quality or Damage Issues

If your product has a functional defect or damage caused during shipping, we will:

• Provide full tech support and replacement parts at no cost.
• Offer a free replacement if the damage is critical (e.g., frame bent, motor failure). Photos/videos are required to process your claim.

Critically damaged = Damage that affects normal riding functionality.

Not Covered by Free Return or Replacement:

• Minor paint scratches or cosmetic blemishes.
• Normal wear and tear.
• Damage after 100 miles or 30 days of use.
• Damage from misuse, modification, or accidents

4. Return Procedure

To request a return:

1. Email support@ridert.com within 30 days of delivery.  
2. Provide: 

• Photos of both sides of the bike. 
• Mileage shown on display (if available).
• Condition of the box.
• Serial number label (on the bike and box)

Returns must be in original packaging with all parts included: charger, battery, keys, hardware, etc.

5. Customer-Arranged Shipping (If Applicable)

• If you choose to ship the item back yourself:  You must use a signature-required service with insurance.
• We are not responsible for any damage, loss, or delays during transit.

6. Non-Returnable Items

• Used bikes or scooters with over 100 miles or 30 days of use.
• Parts and accessories.
• Custom or special orders.

7. Refund Timeline

Refunds will be processed once your return is received and inspected. Deductions for shipping and restocking will apply based on the product’s condition. Please allow up to 7 business days for refunds to appear. Contact your bank or credit card provider if delays occur.

We accept returns for parts and accessories for up to 30 days. However, we do not offer returns for electric bike orders. Regarding refunds/order cancelations, we give customers 24 hours to cancel their order and ask for a refund. When you cancel you will have to pay a $200 fee.

We accept returns for parts and accessories for up to 30 days. However, we do not offer returns for electric bike orders. Regarding refunds/order cancelations, we give customers 24 hours to cancel their order and ask for a refund. When you cancel you will have to pay a $200 fee.